Customer Testimonials
I really like the BMW Dearlership I Orland Park. The service is always exceptional and the Representatives are always very helpful and explain exactly what service will be done clearly and concisely.
Great job professional got job done on time. Jason was very helpful and informative. Thank you
Jason and team were exceptional from start to finish. Nobody likes having car issues (especially knowing how much bmw repairs cost), but the team here is thorough and makes every step as painless as possible, answering all my questions, and even providing a loaner car for the time mine was in the shop. Their dedication to customer service transforms an annoying situation into a luxury experience. Couldn’t recommend them enough!
James was absolutely amazing! He took the time to thoroughly investigate the issue I was experiencing, identified a recall associated with the defective product, and ensured that everything was resolved. His professionalism, attention to detail, and exceptional workmanship were truly impressive. What could have been a frustrating experience turned into an incredibly positive one. I left feeling reassured, satisfied, and genuinely appreciative of the outstanding service he provided. James is a wonderful example of customer service at its finest!
The sevice was excellent and I was very thankful to have the loaner vehicle. My vehicle is running like new
Really good and great They have always very good service I wasn't there as long as I thought would have been for service
I can not tell you how much to avoid this dealership, negotiated on a car, was told to bring a check next day and “No need to place a deposit, we have the sold sign on the car”, when we were already 3 hours into the drive told the car sold and nothing further. No call back from the GM or anyone on management after 5 days. Would never purchase from this shady dealership ever. If this dealer would truly want to make things right they sure have my number, and they know who to call.
Serviced my BMW! Great customer service!
⭐⭐⭐⭐⭐ Five-Star Experience!
We had an excellent experience purchasing our vehicle, and Kamal was outstanding throughout the entire process. He made sure we were accommodated, took the time to understand what we needed, and worked hard to get us a great deal and a monthly payment that worked for us. Everyone we encountered was nice, friendly, and welcoming, which made the entire experience even better.
We also appreciated being given the opportunity to take the vehicle out and try it before making our decision. Kamal went above and beyond to make sure we had everything we needed and felt comfortable with ... Read More Google - Nov 6, 2026
They took care of everything I asked but they never said anything about the two warnings on my screen
I always feel quite assured that you guys will take complete care of me.. I especially love how you send a video of what’s being done with my car and what the diagnosis is
I had a great experience buying my BMW X5! This was my first time purchasing a car from a dealership, and Victoria went above and beyond to make me feel welcome and comfortable. She was incredibly friendly, helpful, and easy to work with throughout the process. Thank you, Victoria, for making it such a positive experience!
I bought a 2022 Z4 with 7,000 miles. Rear end noise they told me the tires had flat spots. Rear differential humming they replaced the rear hub bearing. Noise is still there. Then engine light came on right after repair. Car has a history of repairing this problem and they will not take take any responsibility. Even after I received a letter from BMW stating there is a problem. I was a dealer auto technician and transmission specialist so I know my way around cars. They just play stupid. All they seem to care about is my money as they are very ... Read More Google - Oct 31, 2026
James was great, kept me up to date on everything, explained everything thoroughly, and the process went as I was told
⭐⭐⭐⭐⭐
As soon as I walked in, I was greeted with such good energy and a welcoming atmosphere! The staff was great, and Kemal honestly stood out the most. His honesty, kindness, and genuine approach made the entire experience so much better. You can tell he truly cares about helping people and making them feel comfortable rather than just trying to make a sale. I would genuinely come back here to buy a car simply because of the honesty and trust Kemal showed me. If you’re looking for someone who is straightforward, respectful, and honest, I highly recommend asking for ... Read More Google - Oct 29, 2026
Service was excellent. Corey went above and beyond in helping me work with my extended warranty to get work done at a minimum cost to me. Overall very professional and friendly.
Happy with my service started my appointment on time service writer was very apologetic because they were shortstaffed. Not a big deal for me. Young man was very professional. Thank you.
I’ve been trying to source a battery for my 2016 BMW M3 all all day, and I’ve spoke to a couple different dealerships who all told me that they were out of stock and unavailable. Dennis, the part manager I spoke to on the phone, Helped me source one and informed me on some of the difficulties shipping lithium ion batteries, etc. I’m very grateful for his knowledge and his assistance today, and I highly recommend going here for your parts.
Bought a bmw m4 2024 manual. Was able to get an amazing deal and close the deal really fast. Victoria Kendra is the sales person who helped me and I really recommend. Family has bought few bmws from here, will definitely be returning.
James Hackett went above and beyond to help with an unexpected issue that came up when I thought I was only bringing the car in for brake fluid service and an oil change.
Very good and very professional will always be my dealer and will refer someone else
The associate that attended to me was courteous and kept updating on the service progress.
I came in to get my car serviced, and everyone was very nice and welcoming. The staff was helpful and kept me updated on what was going on. They made everything easy, and I had a great experience there. Also lots of nice cars 😀
Mohamed is hands down the best car salesman I’ve ever dealt with! No stupid questions, no pressure to buy, and absolutely no attempts to sneak in extra fees or sell me things I didn’t need. Just a straightforward, honest, and stress-free experience. He made the whole process easy and enjoyable, which is pretty rare at a car dealership these days. If you’re looking to buy a car, definitely ask for Mohamed. Highly recommend!
They do an excellent job with the maintenance of my truck overall just amazing job for me
I had a great experience with BMW Orland Park. Everyone was friendly and informative. My salesperson, Kegan, was very friendly and non-pressuring. He even knew I was looking at another car brand and did not pressure me. I went to the other brand and came back and bought at BMW.
Great dealership! However, the car wash after service was less than desirable and quite disappointing.
My experience with Cory was not as attentive or hands-on as my previous experiences at the dealership. Normally, after my vehicle is inspected, my service advisor will come to me, go over the inspection sheet, explain what my vehicle needs, and let me know if anything requires immediate attention. This time, I had to go to Cory’s office and ask how much longer my oil change would take. He told me he was working on my paperwork. I returned to the waiting area and sat for another 15 minutes. When we finally went to the cashier, he still did not ... Read More DealerRater - Oct 13, 2026
Dion was great to work with and made this a seamless experience, including transportation as needed:
Service was great and james took care of everything for us James is very knowledgeable about the programs for service
James is amazing he makes sure he finds the programs for repairs James is very knowledgeable about the service and time frames
Cory Kazienko from the service department was fantastic to work with. He helped me resolve an issue I had with another dealership and was incredibly responsive and helpful throughout the process. It’s refreshing to work with someone who genuinely cares about helping their customers. I highly recommend Cory!
They said it couldn’t be done but Ziegler did it, got the car I wanted for the price that I wanted to pay,great job
Simply Fantastic! And… ALL the TIME! Service with a smile, solution driven, super courteous, always time conscious and the coffee along with the waiting area truly second to none. I’ve been a BMW driver/customer almost 30 years now!
Kemal was my salesman and he did a great job , he got me in the car I wanted with the price I wanted to pay, it was a great experience Thanks
Kemel, Joseph, the entire visit on Saturday was nothing less than spectacular. I’m in the market for a bmw x3 m50 and oh boy did they take care of me! I’ve not even purchased bcuz I wanted to ensure I saw all options available to me. Having said that I will be ordering my BMW through Orland park! Don’t walk, run there!
Jason Jakubowski has continued to be since 2019 a phenomenal service advisor for me. . He explains everything in detail and gives recommendations on how to remedy the issues. He is professional, knowledgeable, patient and knows just how to how to make sure everything is remedied. He also knows how to deal with my anxiety in a calm and consoling manner. Thanks for providing such a great employee. Dr Fredna Diane Butler-McNeal
James is always a great help ro me great service he takes great care of me when I come
Victoria is one of a kind. She welcomes you in and makes you feel like we are family just stopping in to catch up on what's new. Victoria's attention, knowledge and warm smile is impeccable. You are in good hands with Victoria and most certainly would recommend her to friends who are in the market to purchase a vehicle.
I cannot believe the terrible service I have received from Zeigler BMW of Orland Park. I drove from Michigan to Illinois to trade my 2019 7 series BMW for a 2022 7 series in August 2025. First of all I felt like I was cheated on my trade in. Secondly, I have been waiting for paperwork and my license plate to be mailed since August due to my sales person forgetting to give me my plate that was being transferred. I have called, texted and was told he was getting the tracking number!! I'm still waiting for a return call and it has been ... Read More Yelp - Sep 27, 2026
If I could leave more than 5 stars for this dealership, I would! My car buying experience here was stellar. Our salesman, Kemal, was knowledgeable, answered our questions concisely and worked tirelessly to get the details just right so we could purchase the car we came to him looking for. He even arranged for some cosmetic paint work to be done a few weeks after the purchase. When I returned to the dealership, I was welcomed warmly and everyone I came in contact with was professional, going out of their way to make the experience satisfactory. Eddie the service manager worked ... Read More Google - Sep 27, 2026
Customer service was great. The service adviser did a good job. The only issue I have was communication between me and the advisor concerning keeping me informed on the progress of the service I was getting done. Other then that issue, Steven was a great advisor.
I won’t go to ANOTHER BMW dealership but this one, I love it and the guys. They always take care of me from James to Jordan and now Steven 💪🏽💪🏽💪🏽💪🏽
I had an outstanding experience working with Sid throughout the purchase of my M5 from out of State. From start to finish, he was incredibly friendly, professional, and easy to work with. He always answered my questions promptly, and made the entire buying process feel smooth and stress-free. I couldn’t have asked for a better experience. If you’re looking for someone who is knowledgeable, dependable, and truly cares about taking care of his customers, I highly recommend asking for Sid.
James was very good. He understood to complex problems with my car and made arrangements to get everything done.
Jason the service writer is very knowledgeable and helpful he has great suggestions and always looks out for the customers’s best interests
The service advisor was very thorough letting me know what services my car needed, but didn't hassle me. I was able to make my own decision, and my car was ready in a timely manner.
Very bad service. They broke the lower lip of my front bumper, and when I contacted them about it, they denied that they had done it. I know the condition of my car before the service, and this damage was not there before. Very disappointed with their service and the way they handled the situation. I would not recommend this place the guy would say the words and he would wake away from me .
We went to purchase a vehicle, and the buying process itself was easy. The salesperson recommended the ZGuard ceramic protection package for both the exterior and interior of the vehicle, and we agreed to purchase it. We were told the application would be completed while we waited to finalize the purchase.
We later learned that the application process typically takes 4 to 6 hours, yet we were told it was completed in approximately 30 minutes. Based on what we observed, it appears that the ZGuard protection was never applied. The vehicle had not even been properly wiped down. When we first drove the ... Read More Google - Sep 19, 2026
I had gotten a flat tire (I have run flats) I called BMW and another tire dealer and was quoted a price from BMW. So I had my car towed there in upon talking to Robert he said the price I had gotten was incorrect And that it would be More money I felt trapped because I had the car towed there so I was stuck getting the tires there. I was going to get both fronts done since I needed them, but since the price was so much more than the other place I just got the damaged tire ... Read More Google - Sep 14, 2026
Make sure to order parts ahead of time to not make double trips. Hospitality always appreciated.
although they we're very busy I came in it took 2.0 hrs to replace my tire The service writer came and got me with a smile Great job
Service Advisor Jacob Jakubowski did a good job! He was cordial and he explained the process of what service I would be receiving.
The service department in this dealership is horrible. No communication and they do not follow through on expectations.
Jason is a great service individual. All employees were all kind. No complaints with service.
Awesome people make an awesome dealership. I get treated like royalty at BMW Orland Park. I highly recommend.
Sales personnel (agent (Kegan) and department manager (Joe)) were nothing less than GREAT! They were extremely easy to work with and went above and beyond what I’d deem excellent service. I would recommend the vehicle type (BMW) and dealership (Zeigler) in general and the aforementioned gentlemen (Kegan Clifton and Joe DiGiovanni) in particular to anyone interested in purchasing a top shelf vehicle. I would be remiss if i did not also mention Shadi Rashid and Monika Zborowska in Finance who were also extremely informative and helpful. The overall purchasing experience was as it was when i purchased my 2020 BMW ... Read More Google - Sep 4, 2026
Always great communication and service. Clean, hospitable waiting area. The people and facility are awesome.
Jason was wonderful and efficient . The waiting room was comfortable . My car was spotless when it was returned to me .
Service Tech, Mr. James Hachett,, was such a help to make a last minute appointment for me. He was a pleasant asset while waiting for my car to receive service. I refer to him as an “asset” because he took time to thoroughly answer my questions and explain the work required. He understood I was preparing for a road trip and needed my car back expeditiously and road ready. I left my appointment confident my car was ready to transport my family and I safely! He gave me customer focused treatment. Thankfully submitted Mrs. Elise McWoodson
I visited BMW of Orland Park today around noon and dealt with Peter. Unfortunately, he was very rude and unprofessional, so I left and went to BMW of Schaumburg, where I received much better service and bought the car the same day. Customer service makes a big difference!
Jason provided excellent service as always. Had one of the most extensive services and was finished ahead of schedule. Thanks again Jason and service tech!!!
Everyone was courteous, timely, informative, and willing to serve. The young man helping me was very informative relating to the service needed. He was patient and wanted to make sure we understood the service needed. The cost was very high. I was hoping that the cost could be adjusted to a lower payment. The car is running just fine. Thank you.
Service experience was excellent. Steve took great care in keeping me updated with the status of my vehicle. I appreciated the near real time of multi-point inspection report that I received while sitting in the waiting area. Very professional experience and the reason why I continue to return to BMW of Orland Park for service.
Clean, organized, and efficient staff and systems ensure seamless dealership operations, maximize productivity, maintain accountability, and consistently deliver an exceptional customer experience.
Have to share as this has been by far my BEST experience of car shopping (and I have had many)! I walked into BMW of Orland Park to “window shop” thinking I knew what I was looking for! I had the pleasure of meeting Victoria. I warned her I’m not quick in my decision making and she literally spent hours with me helping me find the perfect BMW!!! She is so knowledgeable of the product she sells! She followed up with me after I left! She made sure all the details were done and the car was ready for ... Read More Google - Aug 25, 2026
Steve from service was very professional and provided excellent service, I highly recommend this BMW dealership !!
In my experience, this was one of the most frustrating service experiences I’ve ever had. BMW has had my vehicle for nearly two months (about a month and three weeks), and communication has been extremely poor throughout the process.
I repeatedly called for updates, but most of the time my calls went to voicemail. I left messages for both supervisor Eddie and Deon and did not receive return calls. Getting information about my vehicle has been very difficult, and I often felt ignored as a customer.
My warranty company approved and sent a payment of over $25,000 two weeks ago, ... Read More Google - Aug 14, 2026
Great experience from start to finish! The team made the entire process smooth, easy, and stress free. Everyone was friendly & made me feel like a valued customer. I absolutely love my new BMW and highly recommend this dealership!!
Cory was both efficient and informative. He went above and beyond where many may have stopped assisting me (as I had many service / maintenance and warranty related questions). I would highly recommend him when bringing one’s vehicle in for service.
Had to wait 2 hours just to get a loaner with no gas in it. Told the other day service was 3-4 hours, learned today car is done tomorrow. Good deal, nice people, just don’t service here if you care about your time.
I really enjoyed working with Steven. He was incredibly kind, professional, and helpful throughout the entire service experience. He took the time to explain everything clearly and made the process easy.
The only reason I didn't leave a 5-star review is because of an issue with one of my tires. I had recently purchased a brand-new Firestone tire after getting a flat while driving from California to Chicago. When I brought my BMW in, I was initially planning to purchase only three tires since one was already brand new. However, I ultimately decided to take the teams advice to ... Read More Google - Aug 2, 2026
Everything was perfect . Highly recommended this dealer. They took me without appointment and fix my car while I was waiting.
Very important message for prospective buyers:
I have an essentially new BMW M8 Competition (MSRP $130k+) that is less than 1 year old and with only a few thousand miles. After driving in the rain through normal streets with many other cars in front and behind (Toyotas, Chevys, Ford, Hyundais, etc.), the car shut off and completely stopped working. Not a single other car had any issues driving the same streets. I had to tow it to this dealership (where I bought the car) where I was told very casually that my car needs a brand new engine and was quoted $67,000. ... Read More Google - Jul 30, 2026
I had an outstanding experience at Ziegler BMW of Orland Park from start to finish.
A huge thank you to Victoria for making the entire buying process smooth and stress-free. She was professional, honest, responsive, and worked hard to get the deal done. She never made me feel pressured and kept me informed every step of the way.
I also want to thank Monika for taking care of all of the financing. My situation was more complicated than most, but she handled everything with confidence and made what could have been a difficult process incredibly easy on my end. She ... Read More Google - Jul 28, 2026
went to BMW Orland Park for a car and they tried to bait & switch me. i didn't negotiate a dollar, just wanted what was advertised. they made excuses on excuses. was always told this dealership tried to rip people off. gave them the benefit of the doubt and wasted my time. specifally the African american man with the Pepsi rolex. your name is irrelevant.
I had service here on my Mini Cooper and couldn't be happier with the experience. My advisor, Steven, was excellent at communicating at every step of the process and I felt like I was working with someone who was advocating for me the entire time. The technician teamsent a video of my vehicle inspection showing me the issues they had identified. It made it much easier to authorize the repairs since I was shown the problems. This is the ONLY spot I will be using for car work in the future.
The advisor worked in an attentive, quick, professional and friendly manner. I've used the service center before for a major repair and trust their work.
I always have a great experience at BMW Of Orland Park. My sales person is knowledgeable, helpful, respectful, professional, and goes above and beyond.
Grwat service, rhe staff was professional, friendly, and kept me informed throughout the entire process. Everything was handled efficiently, and my BMW was returned in great condition. I truly appreciate the outstanding customer service and would definitely recommend this dealership.
Victoria was the best! I was having issues with my vehicle in service and decided it might be better just to check out a new vehicle. I was recommended to Victoria due to her friendliness and customer service skills. She definitely exceeded my expectations and won me over enough to end up purchasing my new X3. I highly recommend working with Victoria!!
I moved back to Will County about 6 months ago and knew that I’d need a new car. After looking around and stalking the website I knew I had to give this location a try. I’m beyond happy I did! I walked in with a car in mind and Kemal did a great job walking me through the car and the whole process. Never once did I feel pressure to buy the car or that they were trying to gain something from me and be pushy. So if you're on the fence about buying a car from Kemal ... Read More DealerRater - Jul 13, 2026
Great experience with Victoria! She did not pressure me into anything that I did not want. Extremely respectful and helpful.
I am writing to share the fantastic experience I had purchasing my 2026 BMW X1 at your dealership on 6/26/2026. Adam Stratton was incredible to work with from start to finish. They were completely transparent, highly professional, and never made me feel pressured. They took the time to answer all of my questions and made the entire process smooth, fast, and stress-free.Because of Adam's outstanding service, I will gladly recommend your dealership to my friends and family. Adam, I hope to do business with you again in the future!! Carlo O
Clean,Nice & Great Service Specialist James. Nice Amenities Like Coffee & Hot Chocolate. Nice Salesman at the Desk on The Show Room Floor.👍🏾
BMW of Orland Park strives to provide excellent customer service in everything we do. From our sales department, to our finance center, to our service center, you can feel confident that your entire experience with BMW of Orland Park will be nothing but exceptional. Read below to see why our customers rate us as a 5-Star Dealership.
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