Customer Testimonials

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DealerRater May 15, 2023

Joe was great, what a professional. Would recommend 10/10! One of the Best Experiences when buying a car EVER!

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DealerRater May 15, 2023

Clean, well run, attention to detail very easy to acquire a service appointment to fit your schedule

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DealerRater May 15, 2023

Had a great experience buying my first car! Mateen was prompt, professional and knowledgeable. Highly recommend him A+ service!

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DealerRater Apr 14, 2023

Feraus Shetat “Ross” was awesome. The whole team was great, they are located in Illinois I am in Texas, I did the whole transaction through phone, text and email. They followed through the whole way, bought a car site unseen. One of the best transactions at a dealership ever, we all have had “delegar ship” experiences. The whole transaction was done smooth, from beginning to end they followed through on their word. Car was delivered to my front door. A++++ 1000% rating to this great dealership. They will not disappoint.

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DealerRater Apr 12, 2023

Helpful friendly staff, willing to listen to your needs and ability to see what works.

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DealerRater Mar 31, 2023

Corey J and Richard P are excellent service coordinators. Highly recommend. Both are knowledgeable and efficient. This dealership has fair and competitive pricing on service.

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DealerRater Mar 30, 2023

The service team at Ziegler BMW alway performs an exceptional job. I am a very satisfied customer. Mr James Hatchett is always professional and courteous .

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DealerRater Mar 29, 2023

Very professional and quick overall service. I would recommend to anyone. James H. Took care of us and was awesome.

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DealerRater Mar 24, 2023

Rich is always a pleasure to work with, he always answers my questions and goes above and beyond whenever I need service for my M4

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DealerRater Mar 21, 2023

Richard service advisor at orland park BMW is excellent and very helpful. He got my car serviced immediately and called when done .

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DealerRater Mar 2, 2023

Will was super awesome! Please see him if you are interested in any BMW. Will walked me through the car purchase and made sure I was happy and got the right car. Will tried his best to get the best deal for me, which I really appreciate.

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DealerRater Feb 1, 2023

I had a great experience purchasing my new vehicle at BMW of Orland Park! William Carroll was my sales consultant and he made the whole process very easy from start to finish. He followed up with me consistently even after my purchase. The finance manager, Gabe, was friendly and efficient.

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DealerRater Dec 16, 2022

Servicing was done in a timely and professional manner. No complaints. Everything went as expected.

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DealerRater Nov 18, 2022

BMW Of Orlandpark. Is one of the best dealership around. Employees are always friendly. The advisors are very knowledgeable.The service on your vehicle is alway excellent!

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DealerRater Nov 9, 2022

I had a wonderful experience purchasing my BMW vehicle from Firras. He made the process simple and quick. I got what I asked for!

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DealerRater Nov 3, 2022

Great customer service not my first time I bought many cars from them. Mateen did a excellent job!😊

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DealerRater Oct 1, 2022

Ask for Seraj, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

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DealerRater Sep 21, 2022

Knowledgeable and pleasant sales associate. Took plenty of time to help us with all the features.

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DealerRater Aug 31, 2022

Friendly courteous able to help me solve my problems Jason the service writer did a wonderful job assisting me

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DealerRater Aug 9, 2022

On time. Very professional and friendly. Great work and more than I expected. Very comfortable waiting area

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DealerRater Jul 29, 2022

Dennis in sales is the best, SUPER GREAT communication skills, and would make sure everything was upfront and honest. I bought out of state fully remote so not as easy as walking in or visiting locally. If any issues arise he was quick to fix them or very communicative regarding the status or process of the purchase experience.

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DealerRater Jul 2, 2022

Excellent! Responsive, helpful, friendly, and communicative. A perfect transaction. It was a long distance purchase and they made it work.

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DealerRater May 10, 2022

Jason Jakubowski was great! He was very professional, kind, and provided excellent client service! I highly recommend him!

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DealerRater Apr 20, 2022

I ended up spending the whole day at the Dealership today. I was thankful I was able to work while I waited, but it was a very long day. The advisor was caring and understood my frustration. I was thankful for that as well.

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DealerRater Mar 27, 2022

Paul Kay was my sales rep. Outstanding gentleman best experience I’ve ever had dealing with purchasing a Vehicle. He’s going to be a great asset to Zeigler.BMW of Orland Park. Britney Brandon the receptionist when you walk in the dealership makes you feel that you’re gonna be dealing with quality people. Thank you to all that have made my experience dealing with Zeigler BMW a truly a “Great Experience.”

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DealerRater Mar 12, 2022

My service Advisor Richard Pool is great. Attends to all of my needs in a timely manner, listens closely to my requests, and always answers my messages whenever even if it’s months after my service. I will always service at BMW of Orland! Thank you again Richard! Hope to see you soon! - Ronnie H

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DealerRater Mar 9, 2022

Wonderful dealership. We had exceptional service with Chanel Gray. A beautiful person inside and out. And of of course a lot of the employees as well. Brittany Brandon wonderful too!!!

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DealerRater Feb 4, 2022

I been working with Rich the service director since i got my car 2 years ago, He is the best , and I recommend all my friends and family to do all their services there!

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DealerRater Jan 31, 2022

I came in to have service done & everyone was so polite and attentive, I walked in and immediately sat down with a service advisor. The service I had done was quick and the advisor was amazing with communicating the progress on my vehicle. I will definitely be back to BMW of Orland Park and I will recommend them to everyone I know that has a BMW.

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DealerRater Dec 23, 2021

I decided that I wanted a nice Christmas present for myself. My car was rattling, I knew what I wanted. Thanks to Kerry Washburn and Orland Park BMW..

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DealerRater Dec 13, 2021

They are a very dependable and professional staff..Excellent dealership and highly recommended. Toya is a great service writer. Thank you Ziegler family and happy holidays!

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DealerRater Nov 4, 2021

Very good service I was very happy with Corey on the service desk thank you

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DealerRater Oct 18, 2021

Called with a problem and spoke with LaToya. She was very knowledgeable with the BMW and was able to accommodate me the same day. Also the whole service department from manager Ken T to the BMW specialist to the porters , did an outstanding job.Thanks everyone involved.

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DealerRater Sep 9, 2021

Immediate attention was given to my request and frequent updates were given during my waiting. The job was complete in less than 3 hours. Good job

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DealerRater Aug 28, 2021

Service rep very helpful and knowledgeable. Corey kept me informed throughout the entire process.

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DealerRater Apr 1, 2021

Joe McFadden and BMW of Orland Park were a pleasure to work with. They were extremely accommodating and very straightforward to work with. I will be back and would highly recommend them.

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DealerRater Mar 10, 2021

Excellent customer service yesterday I went to buy a new bmw X5M they gave me the best service at the best deal and the best price 100% I recommend the seller Joe McFadden very good service from him

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DealerRater Feb 20, 2021

Thank You for the service l received yesterday for my BMW. The service for my car was excellent. The Service Adviser was courteous and kind. I always get excellent advice when I come to the BMW dealership. Thanks

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DealerRater Feb 1, 2021

Couldn’t be happier with the car or purchase experience! I felt great sense of professionalism and attention to my comments from the very first interaction.

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DealerRater Jan 22, 2021

LaToya was very pleasant and helpful l enjoyed talking to her. Service was done in a very timely manner, washed the car a good job all around. Dennis Patterson

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DealerRater Jan 9, 2021

Great service and quality professionals work here! Brad was my service advisor and made sure my car was serviced adequately and in a very reasonable amount of time. Thank you

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DealerRater Dec 3, 2020

Corey Josephson was a knowledgeable and helpful and friendly service advisor who gave us an exceptional service experience for our vehicle. Kudos to you, Corey!

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DealerRater Nov 26, 2020

I was in and out as I was told... no delay. . James handled the service that I needed very well. I also had to see Damian, the genius, and he handled my issue and educated me as to how the problem could be solved.

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DealerRater Nov 13, 2020

I have been serving my cars exclusively with Jason Jakubowski and Tom Jordan for years and they always goes above and beyond for me and my family.

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DealerRater Oct 27, 2020

From the moment I first contacted Zeigler Auto Group their customer service was incredible. Our salesman was Scott Wagner. Scott immediately returned my emails and when we arrived at the dealership we were greeted by several employees that offered to help us and made sure we were taken care of. My husband and I have bought several vehicles over the years from several different dealerships and we have never had such a smooth and pleasant experience. We will definitely buy our next vehicle from Zeigler Auto Group.

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DealerRater Oct 14, 2020

Great and friendly staff in each department, prompt customer service. My vehicle was completed and delivered as promised. Richard in service was more than helpful throughout the process.

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DealerRater Oct 13, 2020

I’m always pleased with the service department. They service my car, clean it and out of the door I go. Good customer service! Happy

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DealerRater Oct 12, 2020

Ziegler BMW in Orland Park is one of the best when it comes to customer satisfaction. Very kind and friendly. In and out quickly. Thank you

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DealerRater Oct 3, 2020

I had servicing (oil change) done. It took 90 minutes. I observed some staff walking around without masks, and no social distancing. No hand sanitizers placed anywhere . I felt uncomfortable to stay that long in that environment .

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DealerRater Sep 20, 2020

Really good experience with Colleen, felt no pressure or rush at all. My BMW 540i is awesome I love it and BMW of Orland! Thanks!

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DealerRater Aug 4, 2020

Best dealership I’ve ever been to. Richard Pool is the best service writer I’ve ever worked with. He is very knowledgeable and professional. I’m recommending Orland Park BMW and specifically Richard to everyone I know!

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DealerRater Jul 28, 2020

Always recieve excellent service every time here. The staff has always been friendly and courteous every time. Service department does good work and the complementary car wash is a great perk.

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DealerRater Jul 10, 2020

Although this dealership is almost an hour away from my house I don’t like going to any other dealership as they always provide the best service. Every advisor I worked with (Richard, Latoya, James) are really great. They always provide a free loaner and they were able to beat other service centers prices as well. I am their loyal customer forever!

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DealerRater Jun 25, 2020

Hey, the service was excellent my advisor Brat did an amazing job from the time I entered. He was very He was very thorough and did all he could to make my visit pleasant . I give a 10 for my visit today!!!! Great job!!!!

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DealerRater Jun 17, 2020

Joe truly exemplifies excellence and defines what it is to be a top performer at a luxury automobile dealership. I would 100% recommend him to anyone looking for a new or pre owned BMW! He knows his stuff and truly wants what's best for you. That is very hard to find and once we found him we felt 100% confident in our purchase.

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DealerRater Jun 12, 2020

6/12/2020 BMW of Orland Park was GREAT to purchase from. Eddie Steffan the Client Advisor was especially helpful and also a wonderful person! If you have the opportunity to purchase from Zeigler BMW of Orland Park you won't regret it.

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DealerRater Jun 10, 2020

Professional and great service. Thank you so much. Appointments are easy to make. Time frame is great. Waiting area is clean and relaxing. Coffee and bottles of water is a nice perk.

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DealerRater May 22, 2020

Although I received bad news for my visit, Brad in service made it very understandable of what repairs needed addressed first, second, etc. and what repairs could wait.

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DealerRater May 12, 2020

The service was EXCELLENT . Due to this corona virus I was skeptical about visiting a car dealer. But I was in and out within a couple of hours. And very happy with my purchase. I give ZEIGLER 5 stars for all around service !!!

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DealerRater Apr 17, 2020

Five star rating for Service writer Jason Jakubowski and Zeigler BMW of Orland Park. Great Job! Jason was very helpful in getting my car serviced in a timely manner. Appreciate him making follow-up phone calls and text messaging regarding my vehicle status, as well as locating replacement parts in the shop the same day my car was towed in. Thank-you again for providing great service!

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DealerRater Apr 2, 2020

Satisfied with the entire experience from discovery to purchase...worked well via email to start and then finished the deal smoothly onsite. Thanks....thanks..thanks

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DealerRater Feb 29, 2020

Great service will return to have more work done no appointment just a walk in for an oil change they told us exactly when the car would be finished and a car wash thanks guys.

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DealerRater Feb 28, 2020

Excellent service. Service writer LaToya Tenton was very professional. I brought my vehicle in for a oil change and inspection... Thanks for the great service. I would recommend and continue to use them.

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DealerRater Feb 12, 2020

Jason is the best service adviser Extremely professional and knowledgeable and patient Mr Jabukowski is an asset to your institution My overall experience has been of the best

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DealerRater Jan 21, 2020

The best service advisor we ever had is Richard Pon (pls. check spelling) we give him perfect score!!!! 100%. Highly commendable!! He is Knowledgeable, courteous,

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DealerRater Jan 16, 2020

Great service John for Service Great had a busted tire due to city pot holes they replaced tire and completed the next service that was due

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DealerRater Dec 31, 2019

Had a problem with a car I bought. Ziegler went above and beyond to make it right. What defines customer service is how you are treated and taken care of when there is a time of need. Will recommend highly. Thanks Kerry!

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DealerRater Dec 30, 2019

Great service department. My advisor Richard was professional and informative. He suggested timely service and let me know what to expect over the next two years. He went above and beyond. Thank you!

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DealerRater Dec 16, 2019

Saw what was my wife's dream car, a Porsche Cayenne for sale at a great price on Cars.com. Contacted the dealer and started working with Dave Scanlon. I flew in from Nashville and Dave picked me up from the airport which I thought was classy. Upon arriving at the dealership and inspecting the car, there was some damage or flaking paint on the passenger side wheels. Dave didn't notice this before hand and I didn't notice it in the pictures. This should have been pointed out a bit better, but not the end of the world ...

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DealerRater Sep 11, 2019

If you think you're going to get your butt kissed because you purchase or lease a premium German or Asian luxury car any more those days are past. This dealership finds a way to make the numbers work to get me to my lease budget thats about it. It still takes 3 1/2 hours to get the deal done and you constantly have to follow up to get them to follow through. And at the end they get annoyed when you expect them to do what they say they're going to do. But I achieve my goals and I love ...

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DealerRater Aug 1, 2019

The entire team was absolutely amazing. Dan Basic, Joe McFadden and Gabe J literally bent over backwards for us! Without question I would recommend this dealership!

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DealerRater Mar 25, 2019

My husband and I purchased yet another BMW within a 6 months time frame from the first one. I absolutely love the experience, and hospitality there. Our car saleman guy is the best hands down. He’s professional and just down to earth, and a stand up guy. He doesn’t try and get over, or scam you out of your money. I recommend you go see Eddie Steffan and you won’t be disappointed.

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DealerRater Oct 1, 2018

My experience with BMW was priceless. Customer service was great, I highly recommend that you visit soon. I have referred my brother and he purchased a vehicle as well. When you stop by ask for Eddie Steffan, he’s the best salesman’s I’ve experience out of all my years of purchasing a vehicle.

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BMW of Orland Park strives to provide excellent customer service in everything we do. From our sales department, to our finance center, to our service center, you can feel confident that your entire experience with BMW of Orland Park will be nothing but exceptional. Read below to see why our customers rate us as a 5-Star Dealership.

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