Customer Testimonials
Very honest and helpful! Customer service was exceptional. Jason communicated when he said he would. I would highly recommend BMW of Orland Park.
I love the service they provided they are very helpful and respectful and they try to get the service done as soon as possible
Mr. Dion Grace, handle all my needs for promptly for service on my X3 model. Very Happy!
The service was great. I particularly liked the video of the inspection that was shared .
I can say the service is done as I expected with good expertise but the prices is overwhelming and outrageous
Ziegler BMW of Orland Park is ALWAYS customer focused and provides the highest level of service every time!! Highly recommended!!
Smooth and easy process, allowed me to shop virtual while communications were clear and concise. Sales agent and financing manager were professional and punctual while keeping my experience as the focus. Well done and will only use this BMW dealer.
I came in for oil change and used the BMW coupon. My sales representative was very helpful and informative about the service
Excellent and professional service. The representatives were very courteous and explained everything in great detail.
I think that you should quote a time to be twice what you expect it to be done so that your clients aren’t disappointed in longer than anticipated wait time. Also said no to car wash as I knew that would take more time and my car got washed nonetheless. I guess I shouldn’t complain about that but it would have taken less time if instructions were followed. James was terrific though.
Very goodi can not do 15 wordsVery goodi can not do 15 words Very goodi can not do 15 words
The dealership is always clean, has someone to greet you when you walk in, and wait time is not extensive to see a representative.
I’ve been a customer since 2016 , every few years Joe McFadden is my salesman. Always attentive and professional. I continue to return because of the overall customer experience at Ziegler Welcoming and efficient I appreciate that
Sid, our sales rep, was full service. We really appreciate his efforts!
Jason was super cool. Made everything easy. I most definitely recommend him. Thank you bro
I had a fantastic experience working with Sam Prendergast at BMW of Orland. From the moment I arrived, he was professional, knowledgeable, and genuinely focused on providing top-notch customer service. He took the time to clearly discuss the issues with my car, walked me through the service process, and made sure I was comfortable and informed every step of the way. His attention to detail and friendly attitude made the entire experience stress-free and efficient. I truly appreciate his help and would highly recommend him to anyone needing service or support or buying a new car at BMW. He’s ... Read More Google - May 11, 2025
Awesome customer service!!!
was having a vibration issue. was told 2 front wheels were bent. sent them out for service, got car back 4 days later. speeds needed to exceed 60mph to test issue. over weekend drove 260 miles round trip tournament. had same issue returned on monday. was told now both passenger sides were bent this time come back n 2 days to get loaner and fix issue. dropped off vehicle and was returned the next day in the afternoon. no more issues. much appreciated, and realized after original service i hit a pothole in construction zone on the way home. On my 3rd BMW and ... Read More DealerRater - May 10, 2025
Kemal was great to work with. He was very respectful of my time and interests.
The service advisor was extremely helpful and courteous. He follows up and kept me informed
Quick efficient reallly nice person who made things easy and smooth. Will def use again
Service was completed within a reasonable timeframe and all necessary repairs were clearly communicated prior to work beginning. Service advisors seem knowledgeable on car repairs.
James in the Service Department is absolutely outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commitment to customer satisfaction truly were evident at every step. I felt well taken care of from start to finish — highly recommend!
waited several days to get a call back Richard in service department and my concern was still never addressed.
BMW of Orland Park made my car buying experience easy and enjoyable. Loving my new car!!
Robert & Dahud went above and beyond in taking care of me. Very professional. Would recommend 10/10
Very great customer service. Victoria was very respectful, honest, diligent, and transparent in terms of expectations, pricing, and vehicle descriptions. She was also very patient with us as we tried to explore the different options that were available. At some point she even opted to have our choice of vehicle shipped from another location. We ended up getting a 2025 x3 BMW that was my initial choice on arrival. I must say that Matt is a real genius when it comes to BMW. Thank you Matt for introducing me to the all the new technology that comes with my car. You ... Read More DealerRater - May 8, 2025
Had a great experience at Zeigler BMW. Mimi was very transparent and very professional. I will definitely shop with them again in the future.
liz was real nice and informative. She always their for every question and concern i may have.
We're extremely happy with the customer service. The feedback is always excellent. It's amazing to have an oil change and be out in an hour's time with easy scheduling.
I have no comments and this should not be a requirement to submit your survey
Cory was quick with assisting me with my needs , my car was completed and washed
Kevin did a great job keeping me on track with my service. I was kept informed throughout the entire process!
James got my car in and fixed in a timely manner. He kept me up to date on details and was very professional and courteous.
I'm very happy with service at BMW Orland Park, IL. Cory was very helpful, and I was in and out in no time.
I had one of my rims powder coated again because I got to close to the curb and had repaid rash… it was repaired nicely and in a timely manner.
Service center was able to add a last-minute change to my appointment upon request at drop off. They kept me well informed on timeline and were quite thorough with a video walk through of service and vehicle health.
Very friendly service! The entire staff were there to help and answer questions/concerns, etc. Kemal Sen and Mateen Sen treated us like family!
JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE
i was treated with respect and they provide help after I was told my X5 has a whole in the ehgine
Top-notch Service with repairs done right. They stand by their services for excellent customer satisfaction.
I had the pleasure of visiting Zeigler Orland Park BMW, in search of a vehicle to purchase. I was working with Robert, who had been in communication with me in regards to a specific vehicle that peaked my interest. Robert was extremely thorough in all aspects of the buying experience, and was a joy to work with. We were able to get to a deal and the rest of the Orland Park staff was just as helpful and considerate. I want to thank all at BMW Orland park and especially Robert for the outstanding service, care and understanding, and leading ... Read More Google - May 3, 2025
I was extremely happy to notice that the place had improved drastically, and the service was far better than in the past.
Each time l come to you guys location everyone greets you with a smile and pleasant attitude it makes you feel good about doing business with BMW of Orland Park
James is always friendly and helpful! Awesome to get the video / slack message as work was progressing. Very cool seeing the details!
Prompt service. Courteous and knowledgeable service rep. James explained what had been done as well as what may be needed in the near future. He even gave me an estimate of the cost.
They didn’t manage the battery before they sold me my car and now it needs a brand new battery on $100,000 car
Service was great! In and out in an hour for my annual maintenance . I was also really pleased with the price
Corey to the time to answer my questions and even helped me select my parts. I came back and he took 100% care of me. The video sent and communication provided from the service team was top notch. Thank you! Debra
Like the video and opportunity to meet the mechanic who would be working in the car
BMW of Orland Park offers a great selection of premium cars and an exceptional sales team. Highly recommend to anyone looking.
I was looking to buy a used 2022 8 series from out of state. Being out of state, it was naturally a stressful experience making a big purchase and also having to appraise a trade in vehicle. My sales associate Kemal Sen was both responsive and easy to work with. After some back and forth, Kemal helped me arrive at a price I was happy with. The transition process also went incredibly smooth and took less than 30 minutes. My vehicle was detailed before I arrived, and Kemal installed my plates for me. I would recommend you to work with Kemal, and Zeigler ... Read More Google - May 1, 2025
Another great experience. Jason was wonderful! Friendly, courteous, he explained everything and stayed connected. The loaner car was nice as well!!
Dion provided excellent customer service for myself and my family. I would recommend Dion to my family and friends.
Had an excellent experience buying a used car for my son through Ben. He was very attentive and tried to make sure all of my many questions were answered. Highly recommend Ben and BMW of Orland Park!
I had a fantastic experience at this BMW dealership. The environment was clean and welcoming, and every staff member I interacted with was friendly and professional. My salesperson, Victoria, was incredibly helpful and made the entire process smooth from start to finish. Her manager and the financing manager, Shawn, were also very professional and efficient — they helped me complete all the paperwork on the same day. I highly recommend this dealership and their wonderful team!
Update: 5/14
I would like to express my sincere appreciation to Victoria from the sales team and Corey from the maintenance department for their prompt assistance, ... Read More Google - Apr 30, 2025
Excellent customer Service and professionalism
Service was fast and complete. I requested no wash and my car was washed anyway
Sarim was incredibly helpful with walking my boyfriend and I through purchasing our car remotely. He walked us through every step, ensured everything was completed, and was patient with us and our timeline. We absolutely love our car and received the car within the timeline Sarim gave us. Would recommend in the future to friends and family!
We are returning customers at Ziegler.The staffs are helpful and friendly.We are happy with our new car.
Great dealership. I am very happy with the deal I received, the willingness to deal on a special order and the treatment I received when I was at the dealership. The delivery process was longer than I'm used to, but overall the process was smooth and rather seamless. I would recommend this dealership!
Kemal a salesman at BMW of Orland Park exceeded his expectation he went above and beyond helping me. I would like to thank him for his great customer service and professionalism. Also would like to thank Alvin Crowder sales manager again for his excellent customer service.
The service experience at BMW Orland Park is top notch every time. This dealership is by far the best!
Service always exceeds expectations.. Tony is an amazing service manager, TOP TIER…
Joe is the consummate advisor/salesperson for BMW of Orland Park. I found myself relaxing while spending my money!!I truly enjoyed interacting with him in selecting and purchasing a classy automobile.
Dion was very helpful and a great service advisor to work with. Anytime you need service I highly recommend Dion!
The service was great and the car runs great; however, the $247 in parts was ok, but the $2700 for service was a bit much considering the parts cost
Great service. Great people. They got my repair done super quick - which was signficant. The loaner car they gave me was awesome too. Was hard to want to give it back lol.
Very Professional service and I didn’t feel rushed or hassled into making a deal.
Greatly appreciate the professional and prompt service from the Team at BMW of Orland Park. Thank you to Corey and Connor.
Jason Jackobaski.is very professional he has always put my concerns first he is wonderful
Robert Snipe was very professional . Excellent Service!
I always have a great experience at this BMW dealership. They are professional, prompt and keep you informed about your vehicle's repair status.
Excellent experience. All three People that spoke with me were pleasant, knowledgeable, And very competent.
Mr. Pool was very professional and knowledgeable My car was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton
I’ve always been pleased with the customer service and have always had good experiences with them.
Our experience with Richard and the service center were phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the service center closed to have our brakes changed out on the spot and when we opted to schedule a later date he offered a car wash at no cost since we were there. Not only a great amenity but they did a really nice job cleaning it up too. Very happy with our service and would definitely recommend!
Great service experience at Orland Park BMW, client advisors are professional and provide a thorough explanation of the work being done.
Excellent staff and work. Very satisfied with Orland bmw and the efficiency of the service representative
Everyone is friendly and helpful. They keep you updated about the process and and timing for the completion of services. I also love that even if I'm not waiting at the dealership, I receive those updates via text messages along with videos of the issue before I give permission to move forward with the repair.
Great service experience at Orland Park BMW, client advisors are professional and provide a thorough explanation of the work being done.
BMW of Orland park is an awesome dealership! My service advisor Richard pool always takes care of me when my car has been in for service!! Highly recommend
I would like to express my sincere gratitude to Zeigler BMW of Orland Park for their outstanding service and professionalism. My experience with them was excellent from start to finish. A special thank you to Huda, who was incredibly helpful and supportive throughout the entire process. She made everything so much easier and was always available to answer my questions and guide me through the details. Her kindness and dedication truly made a difference. Highly recommend this dealership and especially Huda for anyone looking for a smooth and positive car-buying experience!
Great place, Great Service
Excellent Services and hospitality, I recommend this dealership for buying and services Thanks a lot
My vehicle was repaired quickly and washed. Excellent service.
Ordered a BMW M2 with Colleen Wright at this dealership.. I'd highly recommend anyone to go thru her because the way she helped/treated me thru my 6 month wait/purchase was amazing. Not only did she keep me up to date/informed the entire time, but she also made it a super comfortable experience. Came with my parents to pick up one car, and almost left with 2!! My mom wants to come back and place an order/make a purchase on a X2M235i ASAP... and we will 100% come back to shop with COLLEEN WRIGHT!!!! 👍😊 THANK YOU BMW!!!🙏😊
So grateful for a porter. It makes my life easier and more likely to choose Ziegler for my next car. Love my mechanic!
The dealership is clean and neat. The intake process has gotten better. I will return.
I am so grateful to Mateen for working so hard to put me into my brand new beautiful vehicle. It was a difficult challenge but he never gave up on trying to make my dream vehicle happen.
Kemal Sen was incredible to work with. He is extremely knowledgeable and professional. He explained everything and entertained all of our questions. He made the entire experience wonderful. We were privileged to work with him
Everyone who I communicated with were exceptional!!! I would recommend to anyone looking for high quality customer service. Special shout out to Mateen. Super friendly/helpful. Went above and beyond.
Very helpful staff. I have gotten 2 vehicles from here. Everyone has always been very respectful, kind, and made the car buying process very seamless!
Always Great Service!
Great service and knowledgeable team. Cory took the extra time to determine my maintenance coverage was valid.
BMW of Orland Park strives to provide excellent customer service in everything we do. From our sales department, to our finance center, to our service center, you can feel confident that your entire experience with BMW of Orland Park will be nothing but exceptional. Read below to see why our customers rate us as a 5-Star Dealership.
Leave Us A Review