Customer Testimonials
Marc Boomsma great at his job. He was extremely helpful in getting me back on the road in a short period of time. I would never hesitate to use BMW of Orland Park again.
Was told that it was going to take 2 hours to get done it took 3 hours to get done and that was much too long
Stellar service. Great sales team. See Mahdi Armoush for a new car. He will take care of you.
Dion very helpful. Good cup of coffee. Don’t know what else to say. Almost 15 words!!
It’s my first experience with you guys. It was really great so I hope I will continue receiving the same Quality of service. Thank you so much.
I had to have the glass roof replaced on my BMW. Richard Pool took fantastic care of my car and made the whole process as easy as can be.
I received excellent service with Nick Shellberg , Service Advisor for BMW of Orland Park last week.
Victoria at BMW Orland Oark was just amazing. Her professionalism and advice were really important to chose and get my car. She communicated just when needed. Thank you Victoria and BMW Orland Park team for your business.
I requested some help with maintenance work on my car and they did exactly what I asked for them to do .. I appreciated it .
Great service...great people! I appreciate the explanation behind all the work that was going to be performed on my vehicle.
Colleen Wright helps me in getting my new X3! Doing business with her was wonderful, she help me in selecting my new car interior color and kept me updated while it was transported from factory to the dealer. Thank you very much
James Hatchett is the most professional representative at the Orland Park location. He provides the best customer service and explanation of services. Thank you
Nick, my service writer, was really pleasant and helpful. He called me to let me know that I will be needing new tires.
I had no idea I was going to buy a car today. Victoria was nothing but amazing, what most stood out was she wasn’t pushy! I asked a ton of questions and not one time did she seem bothered! I would HIGHLY recommend this dealership but with only Victoria Kendra ! I will never buy again without her help here.
Nick, our service writer, was really pleasant and helpful. He navigated our vehicle's needs for us very well. I also appreciate the video of the vehicle walk though by they service technician. Professionally done every time.
I was lucky to end up working with Victoria. From start to finish, she was very transparent in pricing and never pressured me into a decision. We agreed to the entire deal via text and upon walking into the dealership, she had everything ready to go. So easy. Also, she was very welcoming, patient, and friendly to my 5 and 3 year olds, and as any parent knows, kids in a dealership can be a challenge! If you want a BMW, walk into this place and ask for her!
Smooth, professional, clean, everyone was respectful and helpful. Glad to be apart of BMW. Thanks
Mr. Hatchett was very professional and knowledgeable about the issue with my car. H e was able to address the problem and get it repaired.
My service advisor, James, did a great job and was extremely responsive. The dealership does a good job and serviced my vehicle in a timely manner, however their costs are high and now they are charging 3% for using your credit card to pay for services.
The best to deal with, made the whole transaction as simple and smooth as I could ever have wanted!
Chris Robinson was my sales rep. He was excellent!!!!! Best sales experience that I have ever had!
Very professional and courteous. I was informed of a warranty issue and parts were ordered and an appointment was set up for the repairs to be done.
Jason took good care of me when my normal service advisor was out sick He treated my like I was his client
The customer service is always excellent but repairs were pricey. I can’t afford cost of repair now.
Tony S is a wonderful representative for BMW service. HE explains everything asked in detail so I understand. He is very professional, knowledgeable and so nice to work with. His customer service says a lot about Zeigler BMW in Orland Park. I also find the young lady at payment center as she was coutrteous adn professional too. The young man who also put air in my tires at front was also very professional. rage
Very prompt and informative., Courteous service very informative with regards to my questions about my vehicle
Honestly, this bmw dealer Was very professional I was greeted by everyone came in for a tire change. Nick took very good care of me. They even offered a service for a driver to take me home, which was amazing. And even more amazing that they offered to come back and pick me up once my vehicle was ready and not to mention I lived on the other side of town so again great customer service !!!!!!!
Jason always greets me with respect and explains things to me. When the job is complete he calls me to let me know. Everyone is very nice there! Thank you!
Customer service friendly with updates on service and time for completions. All done with friendly and professional attitudes assuring my satisfaction.
The service at Zeigler is top notch. Rich Pool is very courteous, competent and professional. This team keeps my BMW in great shape.
Service was performed to my satisfaction ,great experience and Dion was really of great help
The best experience at this dealer, I really like my BMW, thanks to the entire team, they make everything very easy and fast, they are all experts in serving customers, thank you
Always receive good quality service from your facility. Tony is my guy. He provides excellent service.
Very professional person Joe McFadden and Tony. I have been driving the ultimate machine for the last 15 years. Love it
The dealership is very professional an awesome job. A very pleasant experience.. Nice and clean.
Your dealership is very organized. One of the best since Mr James Hatchett, Service Advisor, works there. He is very helpful and cares about the service that his customers need.
I was pleased with the service provided and with my service rep, Nick. The service evaluation was thorough and helpful.
I have to question the need for Teleservice /CBS Data task. The way it was explained leaves me questioning the actual need for this task. Was it an incentive to the service rep offer it?
outstanding service, i appreciate the timely service and response of professionalism, of replacing my tire. Nick was awesome.....
Great service experience, fast and good work done! The service rep, he felt me informed all the way.
Tony has to be one of the best service advisors I've ever delt with hands down Great customer service
Very professional and clean dealership. Assisted me in saving money and safety which this was a first and i truly appreciate my service advisor Kelvin and his team that completed the work on my behalf. I would surely recommend BMW OF ORLAND
Excellent service as always. Service advisor, Cory, was great ... personable, professional and knowledgeable. Love the redo of the interior of the building.
Bmw of Orland Park provides exceptional service. They not only repaired my car effectively but also covered the cost of my Uber to and from Home while my car was being serviced.while my car is being serviced
I relocated from California to Illinois and drove my car. The Welcome from the Orland Square Zeigler BMW was EXTREMELY ACCOMMODATING and filled with great 😊 Friendly staff! My new service advisor Tony Scanlon was EXCELLENT in explaining what was needed for my vehicle and extended much needed transportation to and from the dealership! I never have felt more appreciated as a customer EVER! Keep up the hiring of the quality of staff you employ there! That’s quite impressive!!!!
From the time I first walked into the BMW dealership to the time my BMW was personally delivered to my home; I received outstanding customer service. I had the pleasure of working with Victoria Kendra. Victoria was personable yet professional. She was knowledgeable of my vehicle and was patient with explaining all the technical features. Even though I went to BMW multiple times, Victoria did not try to use any tactics to rush me in my decision making. We all trusted the process. Victoria exceeded my expectations as a client advisor. I would recommend BMW of Orland Park if you ...
All 10s to Victoria at BMW Orland!!! As soon as my mother-in-law and I came in last Saturday, we were greeted by Victoria and she made the process such a breeze! She answered all of our questions with enthusiasm and I felt comfortable talking to her. I did not feel rushed through the process. I am very happy with my car and will be referring friends to go there! Thanks again Victoria! #girlpower
The dealership has a comfortable waiting lounge along with beverages and has excellent customer service
James was very knowledgeable, pleasant, available, and approachable. The facility is always clean and comfortable.
Nick provided exceptional service, even sending me a personalized video detailing why the car was in such great condition.
They’ve totally remodeled this location! The service was top notch and efficient. My now new favorite representative was patient with me and explained the entire process.
wonderful people wonderful service department. Tony in service is a class act always goes above and beyond to assist.
Cory was very profession and attentive. He was easy to understand and I appreciate that skill.
They off the chains!!!! Professional!!! Knowledgeable!!! Let’s go!!!! Winning!!!! Best of the best!!!! Number 1!!!!
The service was thorough and James was friendly, very helpful as well as very informative
Victoria Kendra was absolutely amazing!! She was extremely knowledgeable, easy to talk to, no weird "salesperson pressure", and she got our deal done quickly and efficiently. I will be coming back to Zeigler BMW Orland Park, and I have already recommended this dealer and Victoria to a couple of friends in the market for a new BMW.
Simple process Called and made an appointment which they had available quickly.. Repaired the car and called to pick up a day before promised. Everybody was professional and friendly Highly recommend
Nick was very helpful and got done what I needed in a timely manner
They were great, very informative and listened and answered all my questions. The dealership is beautiful and clean and I enjoyed my experience. I would recommend them to friends
As always good customer service friendly staff ver knowledgeable thank you guys for the best service
Professional and courteous staff. Explained what services were needed for the BMW recall. Provided me with a loaner vehicle.
I appreciate the customer service I received. Most importantly, this location was almost $200 cheaper than the dealer ship in my home town.
Richard Pool always provides professional courteous service with recommendations to keep my x3 running like new. Everyone at Orland Park BMW makes me feel welcome and the vehicles ate amazing.
Ziegler BMW provides excellent customer service and clear updates of the service process.
He is absolutely wonderful!!! A real Asset to the dealership! Main reason we service there.
James is amazing in the service department! The waiting room is comfortable and accommodating, which enhances the customer experience.
First class experience from Sid and Joe D. They were both very knowledgable and professional with the whole transaction. Very easy to work with and a fast turnaround.
Excellent service. James Hatchet Is so helpful & excellent
Always a great service experience! Special Thx to Richard!
I had a great experience at BMW of Orland Park. The staff was friendly & professional. My Client Advisor was Natalia H and she was wonderful. Natalia was attentive , knowledgeable, and professional.
We had an excellent car buying experience here today! Mateen was our salesmen and he was very kind, professional and to the point. Would highly recommend
Kevin did a good job explaining what service and the cost and sey me up wiyh a ride home
Great service as usual from Service Writer James Hatchett and Technician Conner! Got an appointment quickly and service was done while I waited. Highly Recommend!
Had a great experience at Ziegler Nicholas Shellberg is a awesome advisor. Will definitely return for repeat business.
Jason is.very professional and courteous. He communicates well and keeps you updated.great employee!
I called the day before for an oil change. They told me to drop it off in the morning and I had my car back within two hours.
Great Job. My tires are great and the service was excellant. Rich was really great
BMW of Orland Park still rates excellence in their customer service, consideration, efficiency and quality. Bill in service always is concerned and inquires that things are moving smoothly.
James Hatchett was cordial, pleasant and very knowledgeable about what I needed. He explained and answered any questions that I had about services needed. He is an exemplary employee. I will definitely seek him out whenever I need additional work on my automobile.
Everyone is so helpful and polite. I appreciate the professionalism each time I go.
Tony was great He do do responsive and helpful I got a flat in winter and he was great
Had a wonderful experience. Highly recommend to all. Very professional and attentive Thank you for great service.
Employees were very pleasant and helpful wishing to take care of patrons as quickly as possible.
Dion was very professional and he took care of my car the best possible way.
Tony was very nice and courteous. He also came to find me when my car was finished. This has been the shortest time yet that I’ve ever had to sit for my car oil change. The facility was very clean.
Very professional ,speedy service, Beautiful facility, clean, sales and service personnel are very friendly. I would recommend this dealership to my friends and family.
BMW of Orland always takes care of us. They’re able to get us in for service without unnecessary waiting and are able to quickly resolve our issues.
Easy to schedule appointment and drop vehicle off. Jason communicated with me in the morning detailing the process to look at my vehicle. Quick video sent of work. Everything was taken care of promptly and professionally.
Richard Pool and Jason Jakubowski always provide exceptional service as do the technicians. My car is always ready when promised and I am always kept up to date on any situation.
This is my second BMW. I must say. I’ve never had an unpleasant experience. From check in, to service advisor, to the waiting room to completion.
Tony did a nice job of explaining what needed to be taken care of, and the car is performing better as a result. Your technicians do a fine job of identifying potential issues with the vehicle.
Service department including the service writer were all 5 stars. Work was timely and performed flawlessly
BMW of Orland Park strives to provide excellent customer service in everything we do. From our sales department, to our finance center, to our service center, you can feel confident that your entire experience with BMW of Orland Park will be nothing but exceptional. Read below to see why our customers rate us as a 5-Star Dealership.
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